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Travel Agents Registry
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Protection for Inbound Visitors

  Introduction
  Refund Protection Scheme (Registered Shops) for Inbound Tour Group Shoppers
  Quality Tourism Services (QTS) Scheme administered by Hong Kong Tourism Board
  Useful telephone numbers
 

* Introduction
 
  From November 2002, all travel agents carrying on inbound travel business in Hong Kong are required by law to obtain a travel agents licence and become members of Travel Industry Council of Hong Kong (TIC), which is responsible for regulating the trade practices of the industry. All licensed travel agents are abided by the codes of conducts and directives issued by TIC. Overseas travellers are advised to patronize a licensed travel agents for their own interest protection.

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* Refund Protection Scheme (Registered Shops) for Inbound Tour Group Shoppers
 
  Under the Scheme, group visitors who are taken to shops registered with TIC by their travel agents are entitled to a full refund if they are not satisfied with their purchases and make a refund request within six months (for mainland visitors) or 14 days (for overseas visitors) after purchase. Tour group shoppers seeking a full refund must produce the original receipt and return the purchased item, which must be undamaged and on which there must be no wear and tear because of use. For details of the Scheme, please visit the relevant TIC webpage.

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* Quality Tourism Services (QTS) Scheme administered by Hong Kong Tourism Board
 
  The QTS scheme is organised by the Hong Kong Tourism Board (HKTB) to help visitors find shops and restaurants they can trust. When you see this sign, you will know that these shops and restaurants have passed stringent annual assessments showing that they:
 
 
* Provide genuine products with clearly displayed prices;
 
* Display clearly product information and/or menus; and
 
* Ensure superb customer service with front-line staff possessing extensive product knowledge so that they can answer questions efficiently.
 
  To search QTS retail shops, please visit the homepage of HKTB at www.discoverhongkong.com.

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* Useful telephone numbers
 
 
* Travel Industry Council of Hong Kong
 
  To make a complaint against TIC member agents, please call the Inbound tourist service hotline of Travel Industry Council of Hong Kong at 2807 0707.
 
* Hong Kong Tourism Board
 
  For assistance with items purchased from a QTS-accredited shop or restaurant, you may call the HKTB multilingual Visitor Hotline 2508 1234.
 
* Consumer Council
 
  If you have any disputes on your shopping in Hong Kong, keep your receipts and call the Consumer Council Hotline 2929 2222 for assistance.